Job Description

Role : Electro/Mechanical Technician

Duration : Permanent

Location : Victor/Rochester, NY

Salary Range: 55-65K

Bonus : Discretionary Bonus (2 months of salary)

Shift : M-F 8-5 PM EST (occasional weekends)

PTO : 2 weeks of vacation

Benefits : Immediately enrolled including 401K

Interview Process: 1 virtual; 1 onsite meeting

Team:

• US team: 20 people
• Technician team: 9 people

Must Haves:

• Strong Technical Background (mechanical systems, mechatronics, or electrical).
• Experience troubleshooting electrical and mechanical issues on equipment.
• Years of experience: 6 years is ideal.
• Product/equipment experience: printing, document finishing devices.
• Needs experience with break/fix, install, diagnostics.
• Remote IT support experience (phone and video conferences to diagnose issues).
• Valid Driver’s license and Passport.

Plusses:

• Technical background in the digital printing or document finishing industry, mailing systems or packaging industry will be helpful.
• Any exposure to AI applications a plus.

Travel:

• Ability to travel to customer sites in North America to provide On-Site Escalation support, training, or installation support with short notice. The amount of travel will vary but is expected up to 25% in peak periods. Travel and hotel arrangements will be provided.

Day to Day:

Insight Global is looking for an Electro/Mechanical Technician This person will be part of a small, growing business centered on designing and delivering high-tech industry solutions that is committed to provide the best customer satisfaction in our industry.

Responsibilities:

· Field Escalation Phone Support/Software reporting system to our customers field engineers - able to apply logical trouble shooting, superior product knowledge and strong customer management skills to resolve the root cause of problems under potentially stressful situations for both existing and newly launched products.

· On-site support to our dealers and partners for installations and technical escalations not resolved through phone support. Providing both strong technical skills as well as high levels of professionalism as we also represent our dealers and partners finishing inline/offline solutions, mailing systems, and packaging equipment.

· Product Demonstration to prospective clients either live at our Customer Support Center or through remote methods (recorded or live / streaming). Demonstrating superior product knowledge and communication & presentation skills to articulate product strengths, and more importantly properly set customer expectations.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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