Job Description

Comp: $90K-$130K+ and bonus

Position Summary:

We are seeking a highly motivated and experienced Branch Manager to oversee the operations and growth of a residential and commercial restoration business. This includes the management of Fire, Mold, Sewage and Water damage. The ideal candidate will be entrepreneurial in nature, with a strong understanding of profit and loss management, sales strategy, and operations oversight. You will build a team to ensure the successful execution of projects, meet customer expectations, and drive business profitability.

Key Responsibilities:

Operational Management:

• Oversee day-to-day operations of the branch, ensuring the effective and efficient delivery of services (waterproofing, sealing, concrete operations).
• Supervise and manage the branch staff, including project managers, field technicians, sales representatives, and administrative personnel.
• Ensure projects are completed on time, within budget, and to the highest quality standards.
• Implement and monitor operational procedures, safety standards, and quality control measures.
• Ensure compliance with industry regulations, safety protocols, and company policies.

Sales & Business Development:

• Develop and execute strategies for acquiring new residential and commercial clients in the restoration (fire, mold, water, sewar damage) sectors.
• Identify and pursue opportunities for expanding services within existing accounts.
• Build and maintain strong customer relationships through regular communication and exceptional customer service.
• Actively engage in the bidding and proposal process, ensuring competitive pricing while maintaining profitability.
• Collaborate with marketing teams to develop promotional campaigns to increase branch visibility and drive sales.

Profit & Loss Management:

• Manage the branch’s P&L by controlling costs, maximizing revenue, and ensuring overall profitability.
• Review and analyze financial performance, identifying areas for cost reduction and revenue enhancement.
• Monitor key performance indicators (KPIs) to evaluate branch performance and implement improvements.
• Develop budgets, financial forecasts, and ensure adherence to financial targets.

Leadership & Team Development:

• Provide leadership, mentorship, and guidance to the branch team, fostering a collaborative and performance-driven work culture.
• Conduct performance reviews, set clear objectives, and provide training opportunities for team members.
• Resolve conflicts and address any issues that may arise within the branch.
• Promote a positive, professional working environment focused on growth and innovation.

Strategic Planning & Growth:

• Work with senior management to set goals and objectives for branch growth, market share expansion, and long-term sustainability.
• Evaluate industry trends and market conditions to ensure the branch is adapting and innovating.
• Identify opportunities for operational efficiencies and process improvements to enhance customer satisfaction and profitability.

Qualifications:

• Proven experience as a Branch Manager, Operations Manager, or similar role in the residential and commercial restoration or construction industry (must have fire, water and mold experience).
• Strong entrepreneurial mindset with a proven ability to drive sales, develop client relationships, and manage P&L.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Strong leadership and team-building skills.
• In-depth knowledge of industry standards, safety regulations, and construction best practices.
• Excellent communication, negotiation, and problem-solving skills.
• Proficient in using project management software, CRM systems, and MS Office Suite.
• A bachelor’s degree in business management, construction management, or a related field is preferred.

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