Job Description

Qualifications:

• A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related disciplines are required.
• This position requires a minimum of five (5) years of experience, of which at least two (2) years must be specialized. Specialized experience includes staff management, recruitment, and retention, Help Desk / Service Desk management.
• The Help Desk Manager who is certified by the Help Desk Institute as a Help Desk Manager, Desktop Support Manager, or Support Center Manager.
• The Help Desk Manager shall have a Level 5 (NACIC) security clearance or obtain a Level 5 (NACIC) security clearance within six (6) months of contract award. It is preferred that the Help Desk manager has at least a Foundation Certificate in IT Service Management (ITIL) v3 or higher.

Also required are one or more of the following (or current equivalent):

• MTA: Microsoft Technology Associate

• MCSA: Microsoft Certified Solutions Associate

• MSCE: Microsoft Certified Solutions Expert

• Apple Certified Support Professional

• Certified Associate in Project Management

Note: For H-1B and OPT cases, we are seeking candidates from recognised organizations.

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