Job Description

LHH is seeking a skilled Service Engineer/Technical Support Specialist to provide exceptional technical support and service to our internal and external stakeholders. The ideal candidate will be available immediately to take this role on a temporary basis to cover a maternity leave.

In this role, you will:

• Diagnose, troubleshoot, repair, and update complex electro/mechanical equipment, computer systems, software, and networked or wireless systems for internal operating functions (engineers, technicians, and product support personnel).
• Act as a point of escalation for complex issues that first-line support is unable to resolve, ensuring timely resolution of product malfunctions.
• Deliver technical assistance and solutions via phone, email, or in-person for both hardware and software issues.
• Monitor equipment and machinery performance, develop preventative maintenance strategies, and conduct regular quality assurance and safety checks to ensure high levels of operational integrity.
• Provide recommendations for product improvements and new features based on client feedback, troubleshooting experiences, and performance data.
• Conduct training for internal teams and customers to ensure effective use of equipment, including delivering demonstrations for safe and efficient equipment handling.
• Provide exceptional customer service by communicating effectively with clients, engineers, and other technicians to address service concerns and provide effective solutions.
• Write detailed reports on troubleshooting activities, solutions provided, and product performance, presenting findings to managers and supervisors regularly.
• Maintain inventory and reorder materials as necessary to support ongoing operations.
• Stay updated on industry developments through research and workshops to ensure skills remain cutting-edge.

Required Qualifications:

• A bachelor’s degree in Engineering or a related field (associate's degree may be considered with relevant experience).
• Relevant certification or license in the engineering or technical field is advantageous.
• Strong experience in troubleshooting and repairing electro/mechanical systems, as well as software and network systems.
• Excellent active listening, communication, and customer service skills.
• Ability to handle multiple service requests and remain calm under pressure.
• Superb work ethic, growth mindset, and a commitment to continuous professional development.
• A valid driver’s license and willingness to travel to customer sites as needed.

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