The Support Center Analyst II is responsible for supporting Company’s users requiring assistance with technology and serves as an internal resource for escalations and advanced expertise. Occasional remote support or travel is required to serve hybrid office work and geographically dispersed locations.
A strong technical background combined with customer service experience is required, as well as problem solving and the ability to motivate the team to achieve specific goals. Ensure high quality technical support while maintaining or exceeding service levels and KPI/QA targets.
JOB DETAILS
...QC of these outputsBoth safety and efficacy (AE tables all types, Lab shift tables, Exposure tables, PFS, OS, DOR, ORR, TTE)Experience in generating figures (Kaplan Meier, forest plot, waterfall)SDTM, ADAM, SAS 9.4, BASE, ODS, SAS/STAT, SAS/GRAPH, SAS Macro
We are Toshiba. We have an unwavering drive to make and do things that lead to a better world. At Toshiba, we commit to raising quality of life for people around the world, ensuring progress that is in harmony with our planet. Our core values include: Do the Right Thing...
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