Job Description

iMerit is a leading AI data solutions company providing high-quality data for computer vision, natural language processing, and content services. We power machine learning and AI applications for large enterprises across diverse industries, including agricultural AI, autonomous vehicles, commerce, geospatial, government, financial services, medical AI, and technology. Our end-to-end data labeling platform and services enable Fortune 500 companies to solve complex data challenges.

As a System Support Engineer , you will deliver support to end users in the organization for a variety of applications hosted on supported platforms, ensuring business objectives are met efficiently and effectively. This is an on-site position in New Orleans , offering hands-on experience in a dynamic, technology-driven environment.

Responsibilities

• Operating System Management
• Work with Mac, Linux, and Windows OS environments
• Configure OS on laptops and desktops (including dual-booting, upgrades, updates)
• Hardware & Software Troubleshooting
• Diagnose and resolve issues related to laptops/desktops, spares, data recovery
• Install and configure software, drivers, and antivirus tools
• Network & Systems Support
• Provide L1 support for network LAN-related issues
• Manage basic networking tasks (TCP/IP configuration, mapping drives, data sharing, internet maintenance)
• Perform basic Active Directory functions (user creation and modification)
• Application & Tool Support
• Troubleshoot MS Outlook, MS Office, G-Suite, and other common applications
• Configure printers and manage support tickets within defined SLAs
• Communication & Collaboration
• Support consultants over email and video in using iMerit and client technical systems.Engage with users to understand issues and propose technical solutions
• Maintain consistency and reliability in issue resolution and documentation
• Process Adherence & Documentation
• Follow established protocols for incident management and escalation
• Document solutions and share best practices for recurring issues
• Continuous Improvement
• Suggest improvements to enhance service delivery
• Stay updated on emerging tools and technologies

Requirements

• Experience & Education
• 2–3 years of experience in IT infrastructure or technical support
• Bachelor’s degree in an Engineering or Computing discipline (or equivalent experience)

• Technical Skills
• Working knowledge of Mac, Linux, and Windows environments
• Basic understanding of networking concepts; A+ and N+ certifications are a plus
• Familiarity with G-Suite, antivirus management, firewall configurations (Fortinet, Bitdefender), Ivanti, BitLocker, or Group Policy is a bonus

• Soft Skills
• Strong troubleshooting and analytical capabilities
• Excellent interpersonal, verbal, and written communication
• Effective time management and organizational skills

• Other Qualifications
• Basic knowledge of Active Directory and ticketing systems
• Demonstrated consistency, reliability, and commitment to quality service

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