Position: System Administrator III
Job Location: Austin, TX
Job Type: Full Time
Immediate Interview
Job Summary:
Seeking a qualified and skilled MDM Ivanti/MobileIron Technical Administrator to manage and support mobile devices across various platforms, ensuring seamless device management and support for high-priority clients. This role involves working in a dynamic environment where you will be responsible for reviewing and integrating a variety of requirements, including functional, security, integration, performance, quality, and operations requirements. Additionally, you will provide key input into decisions regarding hardware, network products, system software, and security.
Key Responsibilities:
Device Management: Administer and manage mobile devices across iOS, Windows, macOS, and Android platforms using VMware Workspace and associated tools (e.g., Samsung KNOX, Apple DEP, Zero-Touch Enrollments).
MDM Platforms: Utilize other MDM platforms such as MobileIron, Microsoft Intune, or Google Device Management to ensure smooth device operations.
Client Support: Handle escalations effectively, ensuring prompt resolution of issues and providing support to ELT/VIP/VVIP clients.
Collaboration: Work closely with internal and external teams to resolve issues and enhance device management processes.
Documentation: Maintain and update comprehensive documentation for all device management processes and tools.
Qualifications:
Educational Background:
Bachelor s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience Requirements:
Proven experience with VMware Workspace and tools like Samsung KNOX, Apple DEP, Zero-Touch Enrollments and ServiceNow
Hands-on experience with MDM platforms such as MobileIron, Microsoft Intune, or Google Device Management.
Technical Expertise:
MDM tools: VMware Workspace, MobileIron, Microsoft Intune, Google Device Management.
Platforms: iOS, Windows, macOS, Android.
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